The pocket staff takes time to learn how to use it. Do not hit this item on other things because it will bend. Use caution when opening the pocket staff as it jumps out very quickly. Sometimes the pin can come loose during shipment. If that happens, simply push the bottom upwards so the pin can lock in again. Also, be sure to watch YouTube tutorials on how to open the pocket staff before using. Have fun! We always ship fast for our customers! You will receive one brand new Pocket Staff. This is as described and we only accept returns on unopened and undamaged product.